Frequently Asked Questions
Getting Started
Features
Sharing
Access & Restore
Security, Privacy & Compliance
- ★ Is ElephantDrive GDPR compliant
- ★ Is ElephantDrive HIPAA compliant?
- What happens to my data when my account/subscription is canceled?
- Does ElephantDrive have SAS-70 certification?
- Where is my ElephantDrive data physically stored?
- What is a Personal Key in the encryption settings?
Backup
NAS Support
Asustor
Advanced NAS Troubleshooting
Synology
QNAP
- ★ ElephantDrive is not working after upgrading to QNAP firmware 4.3.0 or higher
- ★ How to install the ElephantDrive QPKG?
- How to set up QNAP backups?
- How to install ElephantDrive App on QNAP?
- ElephantDrive login page inaccessible from QNAP UI.
- How do I link ElephantDrive with QNAP Turbo NAS?
Western Digital (WD)
Drobo
FreeNAS
Seagate
D-Link Vault
Thecus
NETGEAR ReadyNAS
Mobile
Android
- How do I get the Android app?
- What can I do with the Android app?
- Back up pictures and contacts
- Share a File
- Downloading a File
- Back Up a File
iOS (iPhone + iPad)
- How do I get the app on my iPhone or iPad?
- What can I do with the iOS app?
- How do I download files on my phone or tablet?
- How do I share a file?
- Why are some files not opening?
- How do I make a file Available Offline?
FAQ Continued...
FAQ - General
- ★ How Can ElephantDrive Help Me If I Were Infected by Ransomware?
- What happens if I violate Terms of Use?
- What does the log message "Running low on overall memory" in the log file mean?
- How Can ElephantDrive Help Me If I Were Infected by CryptoLocker?
- Why is my account in overage?
- Why doesnt my file count on my device exactly match the file count on my ElephantDrive account
Linux
FAQ - ElephantDrive Web
- ★ Why Am I Unable to Download Files from My Account Through a Browser?
- Internet Explorer compatibility
- How do I delete files or folders from my account using the Website Application?
- What is ElephantDrive Web? How do I use it?
- How do I access (restore) my data using ElephantDrive Web?
- How do I upload an individual file or folder using the Website Application?
FAQ - ElephantDrive Desktop
- ★ Does ElephantDrive do "incremental" or "differential" backups?
- How do I move files within my ElephantDrive storage space?
- How do I upload an individual file or folder using ElephantDrive Desktop?
- Steps for turning off a backup category...
- Steps for setting up a folder-specific backup category...
- How do I share files? (using the ElephantDrive Desktop)
FAQ - Account & Subscription
- Will the current set of ElephantDrive plans change in the future?
- How do I view my account usage?
- What were the features and limitations of the ElephantDrive legacy account types?
- How many user logins come with each Enterprise Account?
- I am unable to change my password. What's going on?
- I have one of the old ElephantDrive plans. Do I have to switch to a new plan?
FAQ - Pricing & Payment
- ★ How can I change my Credit Card on file?
- How can I pay via PayPal?
- What happens when I exceed the maximum amount of usage for my account type?
- I noticed a $1.00 USD charge on my credit card statement from ElephantDrive? Why was I charged?
- Can I pay with another form of payment method than Credit Card?
- How much does it cost?
Technical Requirements and Troubleshooting
- Does your system back up "opened" files such as a database?
- Clear local database
- Why am I not seeing the Icon Overlays on file/folder(s)?
- eSET Filtering ElephantDrive HTTPs
- I've been an account holder for a long time and I'm seeing problems now. Any ideas?
- Trouble with Firefox hanging or not responding...
Right-Click Menu
Affiliate Program
What's new
Reseller Program
- What billing method is best for me?
- How does Reseller billing work?
- Do you have a white label solution?
- Do the terms of the Reseller agreement allow for technical integration or development services (i.e. API service calls)?
- I want to resell one of the Vault Services partners’ solutions. Is this possible?
- What functionality and information can I access using the Vault Services Partner Portal?
GoDrive
Informações Gerais
Backup
- ★ Criando um Backup através do aplicativo GoDrive
- Criando um Backup através do website GoDrive
- Pastas Meu GoDrive e Backup
- Verificando o status do backup
- Agendamento de Backups
- Regras de Exclusão
Funcionalidades
- ★ Arquivamento de pastas e arquivos
- ★ Versionamento de Arquivos
- ★ Restauração
- ★ Relatórios de uso e execução
- Como mover arquivos na nuvem
- Visualizando as versões anteriores dos arquivos
Compartilhamento
Gerenciamento da Conta e Pagamento
- ★ Parceria com a Avangate e processamento de pagamentos
- ★ Como emitir/pagar meu boleto?
- ★ Porque estou sendo cobrado ao aprimorar meu plano?
- ★ Como pagar meu plano com cartão de crédito?
- Como desabilitar a cobrança automática de meu Cartão de Crédito?
- Histórico de Pagamento
Subcontas
Solução de Problemas
- ★ Como verificar o funcionamento de meus backups?
- ★ Por que estou sendo enviado(a) para a caixa postal quando ligo para o número de suporte ao cliente?
- Vocês podem me enviar os meus dados em um disco físico em caso de um desastre?
- Quanto tempo levará para a conclusão do Backup?
- Aplicação Java bloqueando downloads
- Como desinstalo o aplicativo GoDrive de meu computador?
Perguntas Frequentes
- ★ O que torna o GoDrive uma opção de backup e armazenamento online superior?
- Mudanças de domínio do GoDrive
- Meus arquivos podem ser automaticamente excluídos da nuvem?
- Qual a diferença entre executar o GoDrive como uma aplicação e serviço?
- Posso usar o protocolo FTP para enviar arquivos a nuvem?
- Posso fazer backup dos arquivos de banco de dados SQL?