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- Frequently Asked Questions General FAQs
- NAS Support NAS support for Netgear ReadyNAS, QNAP Turbo NAS, Thecus NAS, Synology, Drobo, WD, Terramaster, D-Link, Seagate...
- Mobile Supported Mobile Platforms.
- FAQ Continued... More FAQs and other questions.
- GoDrive
- WD2GO - Powered by ElephantDrive WD2GO is a customized implementation of the ElephantDrive cloud backup, sync, and sharing platform. Developed in coll...
Promoted articles
- How to Use ElephantDrive
- Nothing happens after running the ElephantDrive desktop app.
- Getting Started with ElephantDrive - Quick Steps
- Configure and Manage Backup Settings
- How do I delete a device in my ElephantDrive account?
- Privacy and GDPR
- Is ElephantDrive GDPR compliant?
- Can I use ElephantDrive to provide GDPR-compliant services?
- What personal data does ElephantDrive collect?
- How and where does ElephantDrive store and process personal data?
- How does ElephantDrive process personal data?
- How long does ElephantDrive keep personal data?
- How do I delete/modify my personal data? Can I request a copy of my information?
- Does ElephantDrive have a Data Protection Officer?
- What is archived data?
- What are versions?
- Everywhere Folder
- Can I set up multiple users under one account?
- Sharing, Bandwidth, and Fair Use
- What happens if my backup is scheduled to run on the 31st, but the month has fewer days?
- How to Configure Resource Usage for Your Backups
- How do I restore my data after replacing the hard drives on my device?
- I've been hit by ransomware and need to restore - what do I do?
- How Do I Find the Correct Formatting for the Destination Path to Properly Configure a Restore Job?
- Steps to Configure a Restore Job. (How do I restore my data after a ransomware attack?)
- Overview: Restore Settings and Steps to Configure Restore Job
- How do I find an older version of a file in my account?
- What happens to my data when my account/subscription is canceled?
- Does ElephantDrive have SAS-70 certification?
- Where is my ElephantDrive data physically stored?
- What is a Personal Key in the encryption settings?
- Is ElephantDrive HIPAA compliant?
- Will ElephantDrive sign a Business Associate Agreement (BAA)?
- How is my data secured at ElephantDrive?
- How to install ElephantDrive with App Central
- How does ElephantDrive support NETGEAR ReadyNAS?
- How to Manually Install/Update ElephantDrive on Synology? (DSM 7)
- How to Manually Install/Update ElephantDrive on Synology? (DSM 6)
- How to give permissions so ElephantDrive can access my shares? (DSM 7)
- How to connect your Synology to ElephantDrive
- How to connect your QNAP to ElephantDrive
- How to set up QNAP backups?
- How to manually install or update ElephantDrive in QNAP?
- Resetting your password as part of the transition from Mirror It to ElephantDrive
- Mirror It Transition to ElephantDrive
- Will ElephantDrive Continue to Function Properly After Western Digital Discontinues Support for My Cloud OS 3?
- (OS 5) How to manually update and install the latest version of ElephantDrive on my WD NAS.
- How do I check or update my WD NAS device firmware?
- Which WD NAS models support ElephantDrive?
- (OS 3) How to manually update and install the latest version of ElephantDrive on my WD NAS.
- How to manually install the latest release of ElephantDrive for Drobo?
- How do I install/enable ElephantDrive on Drobo?
- Installing ElephantDrive Plugin on FreeNAS
- How do I manually install the ElephantDrive app?
- How do I install/enable ElephantDrive on Seagate?
- How do I enable D-Link Vault?
- How to Install ElephantDrive Module on Thecus NAS
- Some recommended NAS devices
- How to Submit a Support Request
- How to Submit a Support Request
- MyVault Transition to ElephantDrive
- How Can ElephantDrive Help Me If I Were Affected by Ransomware?
- Why is my account in overage? Why is my account storage greater than my local storage?
- How do I install ElephantDrive Linux?
- How to use the ElephantDrive Server Edition on Linux?
- Does ElephantDrive do "incremental" or "differential" backups?
- How do I request a VAT invoice receipt?
- How do I request tax exemption?
- Subscribing via Purchase Orders
- Who is 2Checkout?
- How can I change my Credit Card on file?
- Which file systems do ElephantDrive support?
- How do I get support as a reseller partner?
- Criando um Backup através do aplicativo GoDrive
- Arquivamento de pastas e arquivos
- Versionamento de Arquivos
- Restauração
- Relatórios de uso e execução
- Parceria com a 2Checkout e processamento de pagamentos
- Como emitir/pagar meu boleto?
- Porque estou sendo cobrado ao aprimorar meu plano?
- Como pagar meu plano com cartão de crédito?
- Informações sobre subcontas
- O que torna o GoDrive uma opção de backup e armazenamento online superior?
- I'm having problems with my WD hardware and/or accounts