Frequently Asked Questions

Getting Started

• ★ How do I get started with ElephantDrive?
• System Requirement
• Configure Proxy Settings
• Getting Started with ElephantDrive - Quick Steps

Features

• ★ What is Archived data?
• ★ What are Versions?
• Everywhere Folder
• How to set your Archiving Rule for your backup job
• How to set your Versioning Rules for your backup jobs
• Can I set up multiple users for one account?

Sharing

• ★ How to Share a File from the Website Application
• Sharing, Bandwidth and Fair Use
• How do I share a folder?
• New Folder Sharing Feature
• How to Share Multiple Files from the Website Application
• I just received a share. I don't have an account yet. What do I do?

Access & Restore

• ★ How do I find an older version of a file in my account?
• ★ How do I download or restore my data using the website?
• How do I download or restore my data using ElephantDesktop?
• Show/Hide 'archived' and 'hidden' files.

Security, Privacy & Compliance

• ★ Is ElephantDrive GDPR compliant
• ★ Is ElephantDrive HIPAA compliant?
• What happens to my data when my account/subscription is canceled?
• Does ElephantDrive have SAS-70 certification?
• Where is my ElephantDrive data physically stored?
• What is a Personal Key in the encryption settings?

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Backup

• ★ How do I create a backup from the website?
• ★ How do I create a backup using the desktop client?
• What is the ElephantDrive Desktop? How do I use it?
• How do I allow faster upload speed and change bandwidth speed?