Frequently Asked Questions

Getting Started

• How to Use ElephantDrive
• Nothing happens after running the ElephantDrive desktop app.
• Getting Started with ElephantDrive - Quick Steps
• Configure and Manage Backup Settings
• How do I delete a device in my ElephantDrive account?

GDPR

• Privacy and GDPR
• Is ElephantDrive GDPR compliant?
• Can I use ElephantDrive to provide GDPR-compliant services?
• What personal data does ElephantDrive collect?
• How and where does ElephantDrive store and process personal data?
• How does ElephantDrive process personal data?

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Features

• What is archived data?
• What are versions?
• Everywhere Folder
• Can I set up multiple users under one account?

Sharing

• Sharing, Bandwidth, and Fair Use
• How do I share a folder?
• How to Share a File from the Website Application
• I just received a share. I don't have an account yet. What do I do?

Backup

• What happens if my backup is scheduled to run on the 31st, but the month has fewer days?
• How to Configure Resource Usage for Your Backups

Access & Restore

• How do I restore my data after replacing the hard drives on my device?
• I've been hit by ransomware and need to restore - what do I do?
• How Do I Find the Correct Formatting for the Destination Path to Properly Configure a Restore Job?
• Steps to Configure a Restore Job. (How do I restore my data after a ransomware attack?)
• Overview: Restore Settings and Steps to Configure Restore Job
• How do I find an older version of a file in my account?

Security, Privacy & Compliance

• What happens to my data when my account/subscription is canceled?
• Does ElephantDrive have SAS-70 certification?
• Where is my ElephantDrive data physically stored?
• What is a Personal Key in the encryption settings?
• Is ElephantDrive HIPAA compliant?
• Will ElephantDrive sign a Business Associate Agreement (BAA)?

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Internal Resources

• Retrieve logs from Western Digital (WD)