Frequently Asked Questions

GDPR

• Is ElephantDrive GDPR compliant?
• Privacy and GDPR
• Can I use ElephantDrive to provide GDPR-compliant services?
• What personal data does ElephantDrive collect?
• How and where does ElephantDrive store and process personal data?
• How does ElephantDrive process personal data?

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Getting Started

• Getting Started with ElephantDrive - Quick Steps
• Configure and Manage Backup Settings
• Nothing happens after running the ElephantDrive desktop app.
• How do I delete a device in my ElephantDrive account?

Features

• Everywhere Folder
• What is archived data?
• What are versions?
• Can I set up multiple users under one account?

Sharing

• How to Share a File from the Website Application
• Sharing, Bandwidth and Fair Use
• How do I share a folder?
• New Folder Sharing Feature
• How to Share Multiple Files from the Website Application
• I just received a share. I don't have an account yet. What do I do?

Backup

• How do I create a backup from the website?
• How do I create a backup using the desktop client?
• What happens if my backup is scheduled to run on the 31st, but the month has fewer days?
• How to Manage Resource Utilization and Upload Speeds

Access & Restore

• How Do I Find the Correct Formatting for the Destination Path to Properly Configure a Restore Job?
• Steps to Configure a Restore Job. How do I restore my data after a ransomware attack?
• Overview: Restore Settings and Steps to Configure Restore Job
• How do I download or restore my data using ElephantDesktop?
• Show/Hide 'archived' and 'hidden' files.
• How do I find an older version of a file in my account?

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Security, Privacy & Compliance

• Is ElephantDrive HIPAA compliant?
• What happens to my data when my account/subscription is canceled?
• Open Source Attributions and Thanks
• Does ElephantDrive have SAS-70 certification?
• Where is my ElephantDrive data physically stored?
• What is a Personal Key in the encryption settings?

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