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  2. FAQ Continued...
  3. FAQ - General

FAQ - General

General most frequently asked questions.

  • How Can ElephantDrive Help Me If I Were Affected by Ransomware?
  • Why is my account in overage? Why is my account storage greater than my local storage?
  • Key Steps to Transition from MyVault to ElephantDrive
  • Unable to Login After Resetting Password
  • Charges on my statement from Vault Services?
  • Why am I being charged $1 on my credit card?
  • What happens if I violate Terms of Use?
  • What does the log message "Running low on overall memory" in the log file mean?
  • Why doesnt my file count on my device exactly match the file count on my ElephantDrive account
  • My credit card is not being accepted.
  • Getting started with ElephantDrive.
  • Unable to login using IE.
  • What is a Version?
  • Can I specify the number of versions I keep of my files?
  • What is "Archived" data?
  • Can my ElephantDrive account automatically delete files that have been deleted from my local disk?
  • What is "Archived" data?
  • What happens when I exceed the maximum amount of usage for my account type?
  • How do I enable File Status Icons?
  • How can I verify if a specific file has been backed up?
  • What do the each of the File Status Icons signify?
  • How do I share files using the Website Application?
  • How do I un-install the ElephantDrive Desktop application?
  • My usage report is showing that there is has been no data uploaded to my account. What's going on?
  • How do I know my credit card and personal information is safe?
  • How can I verify that my backup is running?
  • How can I verify that my backup was successful?
  • Can I use the mapped drive functionality on a machine that runs IIS (Internet Information Server by Microsoft)?
  • What does ElephantDrive mean when they say they provide "universal access?"
  • Why does ElephantDrive keep old versions of my files?
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