FAQ - General
General most frequently asked questions.
- How Can ElephantDrive Help Me If I Were Affected by Ransomware?
- Why is my account in overage? Why is my account storage greater than my local storage?
- Key Steps to Transition from MyVault to ElephantDrive
- Unable to Login After Resetting Password
- Charges on my statement from Vault Services?
- Why am I being charged $1 on my credit card?
- What happens if I violate Terms of Use?
- What does the log message "Running low on overall memory" in the log file mean?
- Why doesnt my file count on my device exactly match the file count on my ElephantDrive account
- My credit card is not being accepted.
- Getting started with ElephantDrive.
- Unable to login using IE.
- What is a Version?
- Can I specify the number of versions I keep of my files?
- What is "Archived" data?
- Can my ElephantDrive account automatically delete files that have been deleted from my local disk?
- What is "Archived" data?
- What happens when I exceed the maximum amount of usage for my account type?
- How do I enable File Status Icons?
- How can I verify if a specific file has been backed up?
- What do the each of the File Status Icons signify?
- How do I share files using the Website Application?
- How do I un-install the ElephantDrive Desktop application?
- My usage report is showing that there is has been no data uploaded to my account. What's going on?
- How do I know my credit card and personal information is safe?
- How can I verify that my backup is running?
- How can I verify that my backup was successful?
- Can I use the mapped drive functionality on a machine that runs IIS (Internet Information Server by Microsoft)?
- What does ElephantDrive mean when they say they provide "universal access?"
- Why does ElephantDrive keep old versions of my files?