FAQ - General
General most frequently asked questions.
- What does ElephantDrive mean when they say they provide "universal access?"
- Why does ElephantDrive keep old versions of my files?
- What's difference between an archive and mirror backup system? Which is ElephantDrive?
- What makes ElephantDrive a superior online backup and storage option?
- Does ElephantDrive support UTF-8 filename?
- What type of information does ElephantDrive need when I submit a request?
- What platforms do you support?
- How do I determine the size of my Outlook PST file?
- Does ElephantDrive backup Outlook while its open/in-use?
- Does ElephantDrive backup Outlook?
- Can I backup SQL database files?
- Can you send me my data on a physical disk in the event of a disaster?
- Can I send in my data on a physical disk?
- My account supports multiple devices. Can I include both PCs and Macs, or do they all have to be the same?
- Can I back up a server using ElephantDrive?
- ElephantDrive Affiliate Program
- Can I use FTP (File Transfer Protocol) to send files to the service?
- If I delete a file from my hard drive that is already backed up, will it get deleted also?
- How do I submit a support request?
- How do I use the Knowledge Base?
- How do I redeem files that have been shared with me?
- How do I access my data from another computer?
- How can I determine which subscription type is the best for my needs?
- What is your relationship with Amazon Web Services?