FAQ - Account & Subscription
- Will the current set of ElephantDrive plans change in the future?
- How do I view my account usage?
- What were the features and limitations of the ElephantDrive legacy account types?
- How many user logins come with each Enterprise Account?
- I am unable to change my password. What's going on?
- I have one of the old ElephantDrive plans. Do I have to switch to a new plan?
- Why did ElephantDrive change their plans?
- I canceled my account, but it looks like ElephantDrive is still charging me. What's going on?
- Why is my subscription type listed as "1 GB Free Open Edition?"
- What is your refund policy?
- Why do I need to email ElephantDrive from the email address associated with my account?
- If I upgrade to a higher subscription level, when will I get charged and will it be pro-rated?
- How do I update my billing profile?
- How do I create a sub-account?
- How do I upgrade from a free account to a paid subscription?
- How do I cancel my account?
- Can I change my email address or my username?
- How do I reset my password?
- I forgot my password. What should I do?