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  1. Help Center
  2. FAQ Continued...
  3. FAQ - Account & Subscription

FAQ - Account & Subscription

  • Will the current set of ElephantDrive plans change in the future?
  • How do I view my account usage?
  • What were the features and limitations of the ElephantDrive legacy account types?
  • How many user logins come with each Enterprise Account?
  • I am unable to change my password. What's going on?
  • I have one of the old ElephantDrive plans. Do I have to switch to a new plan?
  • Why did ElephantDrive change their plans?
  • I canceled my account, but it looks like ElephantDrive is still charging me. What's going on?
  • Why is my subscription type listed as "1 GB Free Open Edition?"
  • What is your refund policy?
  • Why do I need to email ElephantDrive from the email address associated with my account?
  • If I upgrade to a higher subscription level, when will I get charged and will it be pro-rated?
  • How do I update my billing profile?
  • How do I create a sub-account?
  • How do I upgrade from a free account to a paid subscription?
  • How do I cancel my account?
  • Can I change my email address or my username?
  • How do I reset my password?
  • I forgot my password. What should I do?
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