This article provides a brief overview of how you can restore your data from ElephantDrive, especially after a ransomware attack. If haven't been affected by ransomware, but still need to restore your data, then please skip to the section below outlining the steps to configure a restore job.
- Related Article: https://support.elephantdrive.com/hc/en-us/articles/218038698-How-Can-ElephantDrive-Help-Me-If-I-Were-Infected-by-Ransomware-
It is important to understand what happens to your data in ElephantDrive when your original files are locked by ransomware.
- The ransomware encrypts your files (locking them) and ultimately renames them with a different file extension.
- The result of the file name changing will prompt ElephantDrive to "archive" the file in your ElephantDrive account.
- Your archived files/folders will serve as the clean backups of your data and can be restored by configuring a restore job.
Steps to Configure a Restore Job
- Login to our user web portal, http://vault.elephantdrive.com/account/login.aspx.
- Navigate into the Files tab and right-click a folder and select "restore folder."
- Select the destination device. (ElephantDrive must be running on the destination device in order for the restore to work.) Click "Next" to configure restore settings.
- View https://support.elephantdrive.com/hc/en-us/articles/1260806193170-Overview-Restore-Settings for an overview of the restore settings. Most importantly, please select to include archived files and the "most recent" for the point-in-time setting.
- Manually restart the ElephantDrive client. Your restore job will start after the ElephantDrive client is manually restarted at your destination device.
- Related Article: https://support.elephantdrive.com/hc/en-us/articles/4408951190811-How-Do-I-Find-the-Correct-Formatting-for-the-Destination-Path-to-Properly-Configure-a-Restore-Job-