FAQ - General
- How Can ElephantDrive Help Me If I Were Affected by Ransomware?
- Why is my account in overage? Why is my account storage greater than my local storage?
- Key Steps to Transition from MyVault to ElephantDrive
- Unable to Login After Resetting Password
- Charges on my statement from Vault Services?
- Why am I being charged $1 on my credit card?
FAQ - ElephantDrive Web
FAQ - ElephantDrive Desktop
- Does ElephantDrive do "incremental" or "differential" backups?
- ElephantDrive resolution scaling is incorrect on Windows.
- How do I move files within my ElephantDrive storage space?
- Steps for turning off a backup category...
- Steps for setting up a folder-specific backup category...
- How do I share files? (using the ElephantDrive Desktop)
FAQ - Account & Subscription
- Will the current set of ElephantDrive plans change in the future?
- How do I view my account usage?
- What were the features and limitations of the ElephantDrive legacy account types?
- How many user logins come with each Enterprise Account?
- I am unable to change my password. What's going on?
- I have one of the old ElephantDrive plans. Do I have to switch to a new plan?
FAQ - Pricing & Payment
- How do I request a VAT invoice receipt?
- How do I request tax exemption?
- Subscribing via Purchase Orders
- Who is 2Checkout?
- How can I change my Credit Card on file?
- Time limit for Purchase Order Payment
Technical Requirements and Troubleshooting
- Which file systems do ElephantDrive support?
- Does your system back up "opened" files such as a database?
- Clear local database
- Why am I not seeing the Icon Overlays on file/folder(s)?
- eSET Filtering ElephantDrive HTTPs
- Trouble downloading files - Windows Vista