FAQ - General
- How Can ElephantDrive Help Me If I Were Infected by Ransomware?
- Why am I being charged $1 on my credit card?
- What happens if I violate Terms of Use?
- What does the log message "Running low on overall memory" in the log file mean?
- How Can ElephantDrive Help Me If I Were Infected by CryptoLocker?
- Why is my account in overage?
Linux
FAQ - ElephantDrive Web
- Why Am I Unable to Download Files from My Account Through a Browser?
- Internet Explorer compatibility
- How do I delete files or folders from my account using the Website Application?
- What is ElephantDrive Web? How do I use it?
- How do I access (restore) my data using ElephantDrive Web?
- How do I upload an individual file or folder using the Website Application?
FAQ - ElephantDrive Desktop
- Does ElephantDrive do "incremental" or "differential" backups?
- How do I move files within my ElephantDrive storage space?
- How do I upload an individual file or folder using ElephantDrive Desktop?
- Steps for turning off a backup category...
- Steps for setting up a folder-specific backup category...
- How do I share files? (using the ElephantDrive Desktop)
FAQ - Account & Subscription
- Will the current set of ElephantDrive plans change in the future?
- How do I view my account usage?
- What were the features and limitations of the ElephantDrive legacy account types?
- How many user logins come with each Enterprise Account?
- I am unable to change my password. What's going on?
- I have one of the old ElephantDrive plans. Do I have to switch to a new plan?
FAQ - Pricing & Payment
- How do I request tax exemption?
- How can I change my Credit Card on file?
- Subscribing via Purchase Orders
- Time limit for Purchase Order Payment
- Recurring Billing with Purchase Orders
- Supported Payment Methods in 2Checkout
Technical Requirements and Troubleshooting
- Which file systems do ElephantDrive support?
- Does your system back up "opened" files such as a database?
- Clear local database
- Why am I not seeing the Icon Overlays on file/folder(s)?
- eSET Filtering ElephantDrive HTTPs
- I've been an account holder for a long time and I'm seeing problems now. Any ideas?
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Affiliate Program
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Reseller Program
- How Do I Get Support as a Reseller/Partner?
- What billing method is best for me?
- How does Reseller billing work?
- Do you have a white label solution?
- Do the terms of the Reseller agreement allow for technical integration or development services (i.e. API service calls)?
- I want to resell one of the Vault Services partners’ solutions. Is this possible?