Unable to Login to User Web Portal

Some users unfortunately encounter the following login errors:

• "Null."
• Blank login page either before or after attempting login. 
• Error with message.

In many cases, simply using another browser might resolve these login issues. For example, if you are using Edge browser, then switching to Chrome browser might resolve the issue. (For your security, please make sure you are using the latest updated version of your preferred browser.)

In some cases, the error can be related to "too many login attempts." For this issue, waiting at least 20 minutes before attempting to login again should resolve the issue. 

If you are still unable to login after switching browsers, then please contact us at "support@elephantdrive.com".