How Do I Get Support as a Reseller/Partner?

If you have not yet applied to our reseller program, please do so by visiting https://elephantdrive.com/resellers/. You will be contacted by our reseller manager after applying to our program.

If you are an active reseller in our system, then you can obtain support using one of the options below.

  • Technical Support for End-User 
    If you need technical support for a client (end-user account), then you can email us at support@elephantdrive.com which will open a ticket and begin the support process. In your email, please include the end-user's account email address as well as a full description of the issue. 
  • Support for Reseller Account and Questions Related to Reseller/Partner Program
    If you have questions about your reseller/partner account, our Partner Portal, or need assistance with an issue not related to an end-user account, then please contact your reseller manager directly. You can also email us at resellers@elephantdrive.com or reply to the any of the initial emails sent to you after you were approved as a reseller. In your correspondence, please be sure to include your reseller account email address, full company name, a best number to call you, and a full description of the issue.
 
All inquiries will open a ticket in our support system which will allow us to escalate the issue, if necessary. Once an issue is escalated, we can schedule remote sessions and/or place support phone calls, when applicable. 
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