How do I download or restore my data using the website?

Files and folders can be retrieved either via the Download method or the Restore method. 

  • For small individual files or small folders , we recommend using the Download method.
  • For large folders, we recommend using the Restore method. If you have a slow bandwidth, you should always use the Restore method.


 Download a file/folder:

  1. Log-in to your account online (
  2. Navigate to the file or folder that you would like to download.
  3. Right-click on the file/folder and select Download. You must have Java installed on your machine. Check for Java here:



        4.  Select the location on your machine where you would like to download this file/folder to.

  • The download window will show the progress of the download.




Restore a folder:

  1.  Navigate to the folder that you would like to restore.
  2. Right-click on the folder and select Restore Folder.



       3. Select a Destination Device and the Destination Path where you would like to restore the folder to. This device must be connected to your account.

  • You can also Enable "Overwrite" to replace any similar named files from the lower left corner.

       4.  Click Start Restore Now or use the drop-down menu to select a different time to begin the restore.



  • Once the restore has been setup, a confirmation message will appear.


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