When you submit a support request to ElephantDrive either by email at firstname.lastname@example.org or by clicking on the "Submit a Request" link at the top of the page, please include the following relevant details, at minumum. The more information we have from you, the better we can assist you.
- What piece of ElephantDrive software are you using - ElephantDrive Desktop, or ElephantDrive Web?
- Which Operating System are you running?
- If you are running the Web version, which browser?
- What are you trying to do?
- What error message (s) are you seeing, or what indication do you have of the problem?
The email will automatically create a ticket in our system and a representative will get back to you as soon as possible.