Since you have been an account holder for a long time, you may have an older version of ElephantDrive Desktop on your system. Our first recommendation is that you do a fresh install...
- Manually uninstall the existing version of the
ElephantDrive software. If you are running Windows, use the "Add/Remove Programs" feature located under the
Control Panel. If you are running Mac, just drag the application into your trash.
- Next, download and install a current version of
ElephantDrive Desktop from the web site here: https://www.elephantdrive.com/download/index.aspx.
Please keep in mind that you will need Java 1.5 or higher to run the program.
There is a test to see what you have built into the page.
- Then go ahead and run ElephantDrive Desktop. The latest version may resolve some of your issues right away, but at a minimum it will give us a baseline from which to investigate or evaluate any continuing problems.